RETURN AND REFUND POLICY OF PRIMESHOPZ L.L.C.

⏱️ 15-DAY RETURN WINDOW

You can request a return within 15 days of receiving your order. The item must be unused/unworn, with tags attached, and in its original packaging. Please keep your receipt or proof of purchase.

  1. Start the Process: Initiate your return request by emailing us at 📧 support@primeshopzllc.com.

  2. Shipping the Return: After approval, send the package back to our logistics center using insured shipping with a tracking number.

  3. Important: Without a prior return request approval, we cannot accept incoming packages.

  4. Return Costs: If the delivered item is correct and not defective, the return shipping costs and any potential restocking fees are the sole responsibility of the customer.

⚠️ DAMAGED ITEMS AND PROBLEMS

Please check your order as soon as you receive it. If an item is faulty, damaged, or incorrect, please contact us immediately. We will cover the return and reshipping costs and resolve the issue promptly.

🚫 EXCEPTIONS / NON-RETURNABLE ITEMS

Returns are strictly not accepted for:

  • Perishable goods

  • Personalized or custom-made items

  • Personal care products

  • Hazardous substances, or flammable liquids/gases

If you have questions about a specific item, please reach out to 📧 support@primeshopzllc.com.

🛑 IMPORTANT NOTICE REGARDING DISPUTES

Please do not open a dispute on PayPal, Klarna, or initiate a bank chargeback. Doing so delays the refund by 40 to 60 days due to mandatory banking processes and unnecessarily penalizes our company.

Contact us first at 📧 support@primeshopzllc.com — we promise to always offer you a fast, fair, and direct solution.

🔄 EXCHANGES

The fastest way to get what you want is to return the item you have. Once the return is approved, make a separate purchase for the new item. This effectively avoids stock shortages in specific sizes or colors.

🇪🇺 RIGHT OF WITHDRAWAL (EU, 14 DAYS)

For deliveries destined within the European Union, you have a legal right to a 14-day withdrawal window to return the item without providing a reason. The same standard conditions apply: the item must be unused/unworn, tags intact, in original packaging, alongside valid proof of purchase.

💰 REFUNDS

We will inform you as soon as your return has been received, verified, and if the refund is officially approved.

Once approved, the refund will be automatically processed back to your original payment method within 5 business days. Please note that your bank or credit card company may require additional processing time to post the transaction.

Has it been more than 10 business days since your return approval? Contact us right away at 📧 support@primeshopzllc.com.

❌ ORDER CANCELLATION

Cancellation is only possible on the same day of purchase until midnight.

Send your urgent cancellation request by email to 📧 support@primeshopzllc.com and wait for our formal confirmation. After this designated period, we will no longer be able to halt or process your cancellation request as the order moves to fulfillment.

PrimeShopz L.L.C. — For any questions: 📧 support@primeshopzllc.com